Electricity FAQ

Source Power and Gas LLC dba Beyond Power FAQ:

GETTING STARTED

  1. How do I contact Beyond Power for Electricity?
  2. What plan options do you offer?
  3. What happens and what should I do after I sign up?
  4. When will service begin once I sign up?
  5. I need service today! Can I get expedited service?
  6. Where can I view variable price history?
  7. Does my power get turned off during the switch?

ENROLLMENT

  1. How do I sign up for service?
  2. Is there a fee to switch providers?
  3. Will you check my credit when I enroll with you?
  4. Will you require a deposit in order to enroll for service?
  5. I was assessed a deposit. Is it possible to have it waived?
  6. Is there a fee for paying with a credit card?

ACCOUNT MANAGEMENT

  1. How do I setup my account online?
  2. What should I do if I forget my username or password?
  3. How do I setup my account for automatic billing?
  4. I haven’t received my bill, what should I do?
  5. What are my payment options?
  6. What happens after my contract expires?

GENERAL INFORMATION

  1. Who reads my meter?
  2. What is the difference between a move-in and a switch?
  3. Who do I call if my power goes out?
  4. If there is a power outage, will my power be turned on sooner or later than my neighbors?

MOVING TO TEXAS

  1. What deregulated areas does Beyond Power serve in Texas?
  2. I’m moving to Texas. How do I get my service connected?
  3. Will there be a fee for breaking my contract?
  4. I am moving, but staying in this the same service area. How do I get my service transferred to my new home?
  5. I am moving to a new home, but need to keep my service turned on at my old location until the home is sold. How long can I keep service on at both locations?

APPLICATIONS

  1. Where can I find the Chronic Care Status Application?
  2. Where can I find the Low Income Discount Application?
  3. Where can I find an Auto-Pay Enrollment Authorization Form?
GETTING STARTED
How do I contact Beyond Power for Electricity?

You can contact us by phone at (888) 316-4607 or send us an email at txcustomercare@beyondpower.com
Customer Care Agents are available to take your call Monday-Friday from 8am to 7pm.

What plan options do you offer?

We offer a variety of plans to meet your needs. Learn about our available plan types by visiting our website at www.signup.beyondpower.com.

What happens and what should I do after I sign up?

We take care of everything automatically for you, so there is no need for you to cancel or contact your previous provider. Within the next week you will receive two notifications, one from ERCOT and one from Beyond Power.

The first communication you will receive is an enrollment confirmation email from Beyond Power containing the terms of service and other important information about the Beyond Opportunity.

The postcard from ERCOT (Electricity Reliability Council of Texas) will indicate that you have requested to change your electricity provider to Beyond Power. This postcard is sent for your protection to make sure you requested to switch electricity providers. You do not need to do anything in response to this ERCOT notice.

After your service becomes effective with Beyond Power, you will then receive a final bill from your previous provider. You then will start receiving your invoices from Beyond Power for your energy usage. For an even greener option, you can go paperless by signing up for our e-billing program.

When will service begin once I sign up?

Service typically begins within 1 to 7 days (depending on your meter type) of your desired switch date. You can request to have your service start sooner when you enroll, or on a particular day, but your local electric delivery company may charge a fee for this non-standard switch.

Please keep in mind that in order for your service to be initiated with Beyond Power, you may be required to satisfy specific requirements, such as paying a deposit, and there may be a delay if any requirements are not met.

I need service today! Can I get expedited service?

In order to get expedited service, a priority move-in request can be made for an additional fee that is assessed by your local electric delivery company. The fee for this priority service will vary depending on your type of meter and your local electric delivery company.

Where can I view variable price history?

You can view variable price history here.

Does my power get turned off during the switch?

No, your power will not be turned off or interrupted during the switch. To ensure a seamless process, Beyond Power will take care of everything for you including cancelling with your previous provider so there is no need for you to contact your previous company.

ENROLLMENT

How do I sign up for service?

Simply sign up online or call us at (888) 316-4607.

Is there a fee to switch providers?
For a standard switch requests, there is no fee to switch electricity providers. Your local electric delivery company may assess a fee if you are setting up service in your name for the first time, or you select a specific date to switch to us. Additional fees also apply when you choose to expedite your service using the priority move-in option.

Will you check my credit when I enroll with you?
Yes, Beyond Power will run a SOFT credit inquiry using Experian in order to determine whether a deposit is required. The inquiry will not impact your credit score.

Will you require a deposit in order to enroll for service?
The determination for deposit assessment is based on the results of your credit score.

I was assessed a deposit. Is it possible to have it waived?
There are various ways that a deposit may be waived if you qualify.

Payment history from a previous electric provider
If you can provide three recent consecutive monthly invoices showing no late charges/payments you can contract for a term up to and including twelve months. If you can provide six recent consecutive monthly invoices showing no late charges/payments you can contract for a term up to and including twenty-four months.

Texas Family Code §71.004
If you are a victim of family violence as defined by the Texas Family Code §71.004 you can have your deposit fee waived for electricity service. A certification letter developed by the Texas Council on Family Violence can be provided to us as part of your enrollment process.

Senior Citizens in Good Standing
If you are at least 65 years old and in good standing (meaning not delinquent in payment) with your current electricity provider, you may submit proof of age and record of payment history during your enrollment process.

Low Income Customers
Customers who are eligible for a rate reduction program and are required to make a deposit over fifty dollars ($50) may pay the deposit in two equal installments. The first installment must be paid within 10 days after written notice of the deposit requirement is issued, and the second installment must be paid within 30 days after the first deposit is paid. Please contact at (888) 316-4607 for more details on how to qualify for the split deposit option.

Is there a fee for paying with a credit card?
No, we do not charge a fee for paying with a credit card.

 

Back to top

ACCOUNT MANAGEMENT
How do I set up my account online?

Click here to set up your account.

What should I do if I forget my username or password?

You can retrieve your username and password here.

How do I setup my account for automatic billing?

During the enrollment process, you can easily set up for automatic billing by entering your credit card or bank draft information.

If you have already enrolled and would like to setup your account for automatic billing, please call (888) 316-4607 or fill out this form and mail to:

Beyond Power
2150 Town Square Place, Ste. 380
Sugar Land, TX 77479

Or fax completed form to: (888) 316-4912.

I haven’t received my bill, what should I do?

Monthly bills are generated upon receipt of usage information from your local electric delivery company. Meter read dates may vary each month but if you believe you are due an invoice, please contact us at (888) 316-4607, or you may email us at TXcustomercare@beyondpower.com.

What are my payment options?

Call us via phone at (888) 316-4607 and select the payment option. We accept Visa, MasterCard, Discover and check payments.

Automatic Bank Draft

Set up your account for automatic bank draft to avoid the hassle of sending a payment every month. To setup automatic bank draft, please contact Customer Care at (888) 316-4607.

By Mail: Send payments to:

Beyond Power

PO Box 203690

Dallas, TX 75320-3690

What happens after my contract expires?

We will send you a notification prior to your contract expiration and we will also indicate the expiration date on your monthly bill. You will have the option to renew your contract based on the available rates at the time or automatically continue on the default renewal product, which shall be a month-to-month product. The month-to-month product gives you the freedom of no contract, however it will be vulnerable to market changes, which can cause the price to go up. The end of the contract will not result in loss of service.

 

Back to top

GENERAL INFORMATION
Who reads my meter?
Your local electric utility delivery company reads your meter.

What is the difference between a move-in and a switch?

Move-In- Select this option if you do not have power at the location or do not currently have service in your name and wish to have it transferred to your name.

Standard Switch/Self Selected Switch – Select this option if you currently have service in your name at the location and only wish to select a new provider. Switches typically take place within 7 days of the request. For an additional fee, assessed by your local electric delivery company, you may also select a specific date for your switch.

Who do I call if my power goes out?

You should call your local electric delivery company if you lose power or if there is ever an emergency with the power lines or electrical equipment in your neighborhood. Here is a list of local electric delivery companies that service your area.

  • AEP Texas Central Service Area: (866) 223-8508
  • AEP Texas North Service Area: (866) 223-8508
  • CenterPoint Energy Service Area: (800) 332-7143
  • Nueces Electric Cooperative: (800) 632-9288
  • Oncor Electric Delivery Area: (888) 313-4747
  • Sharyland: (800) 442-8688
  • Texas-New Mexico Power Service Area: (888) 866-7456

If there is a power outage, will my power be turned on sooner or later than my neighbors?

When they fix the power line or electrical issue, then everyone connected to that power line will get there power turned on at the same time no matter who they have for their electric provider. Your electric utility delivery company gives NO preferential treatment to any retail electric provider.

 

Back to top

MOVING TO TEXAS

What deregulated areas does Beyond Power serve in Texas?
Beyond Power serves all of the deregulated cities in Texas.

I’m moving to Texas. How do I get my service connected?
You can enroll online or by calling us at (888) 316-4607 and we will be happy to walk you through the process.

Will there be a fee for breaking my contract?

A fee will not be assessed if you are moving as long as a forwarding address and reasonable evidence that you no longer occupy the address are provided.

I am moving, but staying in this the same service area. How do I get my service transferred to my new home?

Please give us a call at (888) 316-4607 so we can assist you with your move. If you are currently in a fixed contract, your contract will follow you at your new location.

I am moving to a new home, but need to keep my service turned on at my old location until the home is sold. How long can I keep service on at both locations?

Please give us a call at (888) 316-4607 so we may assist you with your move.

 

Back to top

APPLICATIONS
Where can I find the Chronic Care Status Application?
The Public Utility Commission of Texas offers a program for those with chronic conditions or in critical care. A link to the form is here.

Where can I find the Low Income Discount Application?

The LITE-UP Program is provided by the Public Utility Commission of Texas and is available to qualified individuals to save them money on their electricity and telephone bills. Click here to learn more and apply online.

Where can I find an Auto-Pay Enrollment Authorization Form?

If you would like the convenience of having your payment automatically drafted from your account, please Click here for the authorization form.

 

Back to top